Community FAQ's

Community FAQs

Wedglea Manor Owners Association

Amenity Access

What are the operating hours of the pool?
The pool season typically runs from Memorial Day until Labor Day. During season, the pool is open every day from 8:00 AM - 10:00 PM.

How many guests are allowed at the pool?
2 guests per household.

Where is the pool located?
2535 Wedglea Drive, Dallas, TX in the center courtyard.

Is alcohol allowed at the pool?
No glass containers are permitted.

How do I get a key for the pool gate?
Please submit a request on TownSq to request a key from the property manager.

How much does a key cost?
Each copy of the key is $25 to process and mail out. The fee will be applied to your account.

Architectural

What types of exterior modifications can I make to my home without requiring approval of the association?
All exterior modifications or improvements should be approved through the community association’s architectural control process. The ACC form can be found on TownSq under Documents.

What's the process for submitting the application? How long does it take to get approval?
Once the application is submitted, it will be reviewed by the Board of Directors to determine that the request is in compliance with the association’s architectural guidelines. A response from the committee may take as many as 30 days from the date of submission. Please ensure that you provide as much information as possible with your application to avoid delays.

What is the status of my application?
If you have not heard from the Community Manager within 30 days from the date of submission, please submit a request via TownSq or email your Community Manager at DWMOManager@goodwintx.com.

Board Meetings

How do I find out when the next Board meeting takes place?
Board meeting dates and times will be noticed via the News and Events section of TownSq. If you have registered your email address, we will also send meeting details via email in advance of the meeting. Please make sure that you email info@goodwintx.com or submit a request on TownSq if you need to update your account with any new email addresses.

Where can I find copies of the most recent Meeting Minutes?
Meeting minutes are posted in the Documents section of TownSq.

Common Area Maintenance

What does the Association maintain and what am I responsible for maintaining?
Homeowners are responsible for inside their patio, all interior repairs and utilities, and HVAC.

I need to report a maintenance issue in a common area in the community...
We sincerely appreciate your efforts in alerting our management team of any maintenance issues in your community. Please submit a request via TownSq and include a picture and as much detail as possible where applicable. You will be able to track the status of your request via TownSq.

What is the trash/waste pick-up schedule for my community?
Monday and Thursday

How do I get electric/gas/water/trash service?
Each owner is responsible for setting up their own electric and gas services. Water and trash are included in each owner’s assessments.

How do I get a mailbox key?
The association is responsible for the mailbox “cluster” itself. Each owner is responsible for the individual mailbox lock. If you do not have a key, you will need to visit Home Depot or Lowe’s and purchase a new lock and then contact the postman to have them open the main lock so that you can change the lock. You will need to provide proof of residency.

Compliance

I just received a violation notice. Who can I talk to about it?
Covenant violation-related inquiries can be directed to our Compliance Department at compliance@goodwintx.com. Additional contact information is available on the notice you received.

I need to report an issue with a neighbor's home.
Please submit a request via TownSq and include a picture and as much detail as possible where applicable.

When does your compliance driver come through our community?
The schedule will vary, but our compliance drivers typically visit the community on a monthly basis.

Is there a list of do's and don'ts I can give to my tenant?
A copy of the community’s Covenants, Conditions, and Restrictions can be found on your community’s website by visiting www.goodwintx.com and entering your community name in the “Find My Community Page” field at the top right corner of our webpage.

Contacts

Who can I reach for help?
We have a team of industry professionals standing by to assist you. Here are the various ways you can reach us:

TownSq App: Submit a request via our web and mobile application.
Resident Care Team: Available Monday–Friday, 8:00 AM–6:00 PM.
855-289-6007 or info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com.
Mikayla Dagenais, Community Manager: via email DWMOmanager@goodwintx.com
Compliance Team: Covenant violation-related inquiries can be directed to compliance@goodwintx.com.

How can I reach the Board of Directors?
You are invited to address the Board of Directors at the next scheduled Board Meeting or by submitting a request via TownSq.

Documents

Where can I find the governing documents of the association?
A copy of the community’s governing documents can be found on your community’s website by visiting www.goodwintx.com and entering your community name in the “Find My Community Page” field at the top right corner of our webpage.

Financial

What is my balance?

You can view your account balance by logging in to TownSq. You may also request your balance by contacting our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com

How do I pay my assessment?

For your convenience, we offer several payment options:

Option 1: Mail-In Your Payment to the following address:

(DWMO) Wedglea Manor
c/o Goodwin Processing Center
PO Box 93447 Las Vegas, NV 89193-3447

Option 2: TownSq website (www.townsq.io) or mobile application. Your account balance is also available by accessing your TownSq account From the web:
Login to TownSq at https://app.townsq.io/login From the top of your home page feed, select the account you’d like to make a payment on.
Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

From the TownSq App: From the top of your mobile feed, choose the account you’d like to make a payment on. Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.
TownSq offers both ACH and debit/credit card payment options.
When making credit card payments online, there is a $1.50 convenience fee plus 3.5% of the total payment amount. This fee is based on your assessment. When making a payment via e-check, there is a $1.50 convenience fee.

Option 3: Bank Bill Pay Service - If you use a bill payment service that automatically makes payments for you, please change the name of the payee and the address for payment to the PO Box address referenced above. You will need to note your account number and association code (DWMO) in the memo section of your check.

Can I pay my assessment with a credit/debit card?

Yes, credit/debit cards are accepted through TownSq. From the web: Login to TownSq at https://app.townsq.io/login From the top of your home page feed, select the account you’d like to make a payment on. Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment. From the TownSq App: From the top of your mobile feed, choose the account you’d like to make a payment on. Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment. TownSq offers both ACH and debit/credit card payment options. When making credit card payments online, there is a $1.50 convenience fee plus 3.5% of the total payment amount. This fee is based on your assessment. When making a payment via e-check, there is a $1.50 convenience fee.

What is my property code?

Your Property Code is DWMO.

What is the Management ID?

6587

When is my assessment due?

The assessments for the community are due on a monthly basis. After the 15th of the month they are considered late. Late fees will apply.

Are there any fees associated with online payments?

When making credit card payments online, there is a $1.50 convenience fee plus 3.5% of the total payment amount. This fee is based on your assessment. When making a payment via e-check, there is a $1.50 convenience fee.

Why does my account show a negative number?

A negative number means that you have a credit balance.

I received a letter about a past due assessment. Who can I talk to about these fees?

Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com.

Who can I talk to about setting up a payment plan?

Contact our team at delinquencies@goodwintx.com. A member of our team will be happy to assist you wherever possible. You may also submit your payment plan request on www.goodwintx.com/homeownerresources

How do I update my Western Alliance payment information?

Please visit TownSq or Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com.

How do I cancel my Western Alliance auto draft?

What is my assessment paying for?

Your community’s assessment pays for the operating expenses of the association. This includes utilities (water), trash, landscaping, amenity maintenance, insurance (common area), etc.

Where can I find my account number?

You can find your account number in your billing statement or coupon book. If you cannot locate your account number, please contact our Customer Service team at 855-289-6007.